Returns & Refunds

Please report any issues with your product within 30 days of receiving your order. Contact our customer service and be sure to include the following information:

1. A copy of your original order confirmation.

2. Confirm the item number and quantity of the defective item(s).

3. Provide a detailed description of the problem.

4. Include pictures or videos clearly showing the concern.

Depending on the situation, we will offer refunds, exchanges, or replacements according to your preference.

Important Note:

Sikaic.com is not liable for reimbursing any labor costs or compensating for project delays resulting from the receipt of defective goods. We highly recommend postponing the scheduling of installation until after your order has arrived and undergone thorough inspection.

We recommend checking your items within 48 hours of receiving them and reporting any issues to our customer service as soon as possible. Please make sure to complete this process within 30 days of your delivery date. Depending on the situation, we will provide refunds, exchanges, or replacements according to your preference. If more than 30 days have passed, Sikaic will still make every effort to address the issue, though additional charges may apply.

Missing an Item:

If you placed your order while logged into your account, please visit “Account — My Orders” to confirm that all items have been shipped. If you ordered as a guest, check your notification emails or reach out to our customer service for verification. (Items may be shipped from different warehouses or using various shipping methods, either due to inventory availability or to expedite delivery)

If you have received all of your shipments but are missing an item, please reach out to our customer service. Be sure to provide a copy of your original order confirmation, confirm the item number and quantity of the missing item(s), and include pictures or videos clearly displaying everything you received.

Missing Parts of an Item:

If you have carefully checked and unwrapped everything, and no parts are misplaced, but you still have missing parts according to the Parts-List, please contact our customer service. Include a copy of your original order confirmation, specify which part(s) and quantity for which item(s), and provide pictures or videos showing what you received.

Important Note:

Sikaic.com is not liable for reimbursing any labor costs or compensating for project delays resulting from the receipt of incomplete goods. We strongly recommend waiting to schedule installation until after your order has arrived and been thoroughly inspected.

General Return:

You can initiate a return within 30 days of receiving your product if you're not satisfied, but you'll need to cover the return or exchange costs if there are no quality issues. For a general return, you must meet the following conditions:

1. The item must be in brand-new condition.

2. It should be uninstalled and non-assembled.

3. The item must be unused with no missing pieces.

4. It should have the original tags and packaging.

Please note that the 30-day return policy is based on the delivery time of each individual item as shown on the carrier's website, not the entire order. Returns will not be accepted if the item(s) are marked as delivered more than 30 days ago when you initiate the return.

Some items cannot be returned, including:

1. Clearance items

2. Customized items

3. Items marked “Non-Returnable” on the product page

4. Assembled or disassembled products

5. Items without original packaging or with serious damage to the original packaging

6. Please note that any items returned without authorization will not qualify for a refund and will be rejected upon delivery to our returns center.

What to Consider Before Initiating a Return:

Do not discard any original packaging or wrapping materials from the item(s) you received.

1. Package the item the same way it arrived to ensure it meets the carrier's requirements.

2. Additional services on the order will not be refunded for the general return, including doorway drop-off, room of choice drop-off, and white glove delivery.

3. Provide at least one full view picture of the product and the outer box, along with a picture of the internal packing for assessment.

4. You'll need to cover the return shipping cost if there are no quality issues.

5. Prepaid labels for return may be provided in certain regions, and the return shipping fee will be deducted when the item is returned. If a prepaid return label isn't provided, you'll need to arrange the return yourself.

Defective or Damaged Products:

1. Inspect your purchase upon receipt and notify us of any missing parts, faults, damage, or incorrect items immediately. Contact customer service within 48 hours of receiving the items if there is an issue, and provide pictures or a video demonstrating the problem.

2. Report product issues within 30 days of receipt with the mentioned pictures. After 30 days, after-sales inquiries may be negatively affected due to factors outside the time frame.

3. Please note that repair fees are not covered if unauthorized handyman services were hired.

Additional Terms:

1. Damaged items are those damaged in shipping. Report damaged products to customer service within 3 business days of receipt, and do not discard the damaged item and its packaging.

2. For undeliverable and refused packages, you'll be responsible for additional handling and shipping fees if delivery attempts are unsuccessful due to reasons such as refusal, an invalid address, or lack of a signature, resulting in reshipment or cancellation.

How to Process Returns:

You can contact us at service@sikaic.com . If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Sikaic is not responsible for the shipping cost of the package returned by the customers themselves.

US Warehouse Address: 301 Grove Rd, Suites#200, West Deptford, Thorofare, NJ 08086

You will receive a notification email within 3-5 working days after we receive your item(s), confirming when the refund is processed. The refund will be credited to the account from which the funds were originally drawn.

Please keep in mind that for credit card payment refunds, it may take up to one billing cycle for your account to be credited. During the return process, avoid requesting a chargeback from your credit card company, as this can prolong the resolution of chargeback disputes. It's typically better to be patient and allow the return process to proceed. If you experience an unusual delay, feel free to contact us for assistance.

We take great care to ensure your orders arrive safely, but occasionally, products may arrive with damage despite our quality checks. If your product arrives in less than perfect condition, we recommend reporting the receipt of a damaged product to Customer Service within 48 hours of delivery and not discarding the damaged item or its packaging. Once the damaged issue is confirmed, our dedicated Customer Care Team is ready to resolve the issue and advise on the best solution, which may include a refund, replacement, or repair options.

We have two categories for different damage occasions: Concealed Shipping Damage and Obvious Shipping Damage. Choose the appropriate category based on your situation. Please make sure to complete this process within 30 days of your delivery date. After 30 days, Sikaic will still try to assist, but charges may apply.

Concealed Shipping Damage:

If you've already accepted the delivery and later discover concealed shipping damage (not visible on the outside of the packaging), please contact our customer service. Be sure to include a copy of your original order confirmation, confirm the item number and quantity of the damaged item(s), and provide clear photographic evidence of the damage and all packaging materials and paperwork.

Once you notify us of the damage, we will file a claim with the shipper. Please do not discard the damaged product or the packaging. Typically, the shipper will schedule a pickup for inspection and processing. Your assistance in making the item available for pickup on the scheduled date and time is vital.

Obvious Shipping Damage:

If a shipment arrives at your door with obvious shipping damage, accept the shipment and immediately inspect the items. Do not refuse the shipment. Refusing a damaged shipment may leave the resolution in the hands of the carrier. You have more control over the situation by keeping the shipment.

1. Photograph the entire process, including the damage, all packaging materials, and paperwork.

2. Note any damages on the carrier's delivery receipt, or contact the carrier to submit a damage claim.

3. Inform our customer service by including the copy of your original order confirmation, the item number and quantity of the damaged item(s), the claim number, and provide clear photographic evidence of the damage and all packaging materials and paperwork.

4. Do not discard the damaged product or the packaging. The shipper will typically arrange to pick up the item for inspection and processing. Your cooperation is essential for the scheduled pickup.

Please note that attempting to return the damaged item without speaking to one of our customer service representatives could jeopardize your chances of making a claim, and you may not receive credit for the return.

Important Note:

Sikaic.com is not liable for reimbursing any labor costs or compensating for project delays resulting from the receipt of damaged goods. We strongly recommend waiting to schedule installation until after your order has arrived and been thoroughly inspected.

If you believe you have received the wrong product, please follow these steps:

1. Verify the item number of the item(s) you received compared to your order confirmation and/or invoice. If it does not match, contact customer service immediately.

2. Be sure to include a copy of your original order confirmation.

3. Confirm the item number and quantity of the wrong item(s).

4. Provide clear pictures showing the wrong item.

The wrong item must be returned in its original packaging, and Sikaic.com will be responsible for the return shipping cost. You can choose to exchange it for the correct item or request a full refund.

Important Note:

Sikaic.com is not liable for reimbursing any labor costs or compensating for project delays resulting from the receipt of incorrect goods. We strongly recommend waiting to schedule installation until after your order has arrived and been thoroughly inspected.

For returning an item, we recommend using a shipping service that provides tracking information as well as a signature requirement, which allows for confirmed delivery. Once we have received your package, we will inspect the item within 3-5 working days. After that, you will be provided with a replacement for an exchange or issued a refund.

If you would like to check the return status of your return, please contact us at service@sikaic.com.

Please note that if a return is shipped without a tracking number, the customer will be held liable if the item is lost by the carrier, and no refund will be issued.

1. When we confirm the cancellation of your order, you will be refunded within 24 hours.

2. When we receive your return and complete the inspection, expect a refund within 3-5 working days. The refund will be sent back to the same account it came from, ensuring the money is returned in the same manner it was received.

3. If you originally paid with your PayPal account balance, you can expect to see the refund in your PayPal account immediately.

4. If you originally paid with a credit card, please allow up to one billing cycle for the credit to appear on your bank statement. The timing largely depends on how quickly your bank processes the credit. We recommend against requesting a chargeback from your credit card company during the return process. Chargeback disputes can take time to resolve, so it's generally better to exercise patience and allow the return process to take its course. However, if you encounter an unusual delay, feel free to contact us for assistance.